Senior Telesales Specialist

Responsibilities

• Building and analyzing potential and current client databases to identify new opportunities and growth strategies across different regions
• Initiating sales with potential customers over the phone and handling inbound and outbound leads
• Receiving and processing all sales emails and answering sales calls directly from prospect or existing customers with a professional and prompt manner to ensure all inquiries are answered and finalized successfully
• Facilitating all Nagwa’s sales services according to the company’s and clients’ requirements
• Following up with open quotes on the system in a timely manner
• Leading the upselling of additional opportunities to clients, where possible, to enhance the clients’ presence and to increase profit margins
• Maintaining complete documentation and financial records for all client-related activities
• Maintaining good long-term relations with customers to ensure maximum user satisfaction
• Demonstrating full understanding of current marketing and sales campaigns and offers and communicating them clearly to customers at every sales opportunity

Qualifications & Work Experience

• Bachelor’s degree in any field
• 3+ years of relevant experience
• Very good command of the English language

Behavioural Competencies

• Excellent verbal, written, and interpersonal communication skills
• Self-motivation
• Excellent organizational skills
• Strong decision-making and problem-solving skills
• Customer service orientation
• Ability to work in a fast-paced and dynamic environment
• Accuracy and attention to detail
• Ability to multitask

Benefits

• Private medical insurance
• Flexible working hours
• Learning and educational leaves
• Transportation service
• Special benefits for new mums and dads (Leaves & Nursery subscription)
• Lunch break, food services and fun & games area