Telesales Team Leader
We are looking to hire a Telesales Team Leader to join us in our mission to educate the world. The successful candidate shall be responsible for promoting our brand, attracting new students, and ensuring a seamless onboarding experience for our students.
Responsibilities
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Collaborate with the team to engage potential students via phone calls and other communication channels
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Provide information, answer questions, and oversee the enrollment process
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Direct the team in initiating sales with potential customers handling inbound leads and driving outbound inquiries to boost student registration
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Analyze customer databases to identify growth opportunities and strategies for increasing student enrollment
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Receiving and processing all sales emails and answering sales calls directly from prospect or existing customers with a professional and prompt manner to ensure all inquiries are answered and finalized successfully
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Handle customer inquiries and complaints, providing prompt and effective resolutions.
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Monitor team performance metrics, such as call volume, conversion rates, and average sales value, and provide regular feedback
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Maintain comprehensive documentation for all student-related activities
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Ensure accuracy and compliance with established procedures
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Effectively communicate the benefits of our educational programs to potential customers
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Provide guidance, training, and mentorship to team members to ensure that they meet performance targets and deliver exceptional service
Qualifications and Work Experience
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Bachelor's degree in any field
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5 years of experience in telesales or any relevant field
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Excellent verbal, written, and interpersonal communication skills
Behavioral Competencies
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Strong organizational skills and attention to detail
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Customer oriented with a dedication to delivering exceptional service
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Strong analytical and problem-solving skills
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Ability to thrive in a fast-paced and dynamic environment
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Result-oriented mindset with a focus on achieving performance goals
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Proficiency in multitasking and effective task prioritization