Student Support Team Leader

Responsibilities:

• Collaborate with the team to engage potential students via phone calls and other communication channels

• Provide information, answer questions, and oversee the enrollment process

• Direct the team in handling inbound leads and driving outbound inquiries to boost student registration

• Analyze customer databases to identify growth opportunities and strategies for increasing student enrollment

• Nurture long-term relationships with Nagwa's students to ensure a positive customer experience

• Serve as a point of contact for answering students' inquiries and providing prompt, professional, and top-notch customer service

• Ensure maximum customer satisfaction by addressing students’ needs and concerns effectively

• Maintain comprehensive documentation for all student-related activities

• Ensure accuracy and compliance with established procedures

• Effectively communicate the benefits of our educational programs to potential customers

• Provide guidance, training, and mentorship to team members to ensure that they meet performance targets and deliver exceptional service

• Monitor team performance and provide regular feedback and performance evaluations

Qualifications and Work Experience:

• Bachelor's degree in any field

• 5 years of experience in telesales/customer support

• Excellent verbal, written, and interpersonal communication skills

Behavioral Competencies:

• Strong organizational skills and attention to detail

• Customer oriented with a dedication to delivering exceptional service

• Strong analytical and problem-solving skills

• Ability to thrive in a fast-paced and dynamic environment

• Result-oriented mindset with a focus on achieving performance goals

• Proficiency in multitasking and effective task prioritization