Student Support Team Leader

Egypt Full time Business Development In-office

We are looking to hire a Student Support Team Leader to join us in our mission to educate the world. The successful candidate shall be responsible for promoting our brand, attracting new students, and ensuring a seamless onboarding experience for our students.


  • Collaborate with the team to engage potential students via phone calls and other communication channels

  • Provide information, answer questions, and oversee the enrollment process

  • Direct the team in handling inbound leads and driving outbound inquiries to boost student registration

  • Analyze customer databases to identify growth opportunities and strategies for increasing student enrollment

  • Nurture long-term relationships with Nagwa's students to ensure a positive customer experience

  • Serve as a point of contact for answering students' inquiries and providing prompt, professional, and top-notch customer service

  • Ensure maximum customer satisfaction by addressing students’ needs and concerns effectively

  • Maintain comprehensive documentation for all student-related activities

  • Ensure accuracy and compliance with established procedures

  • Effectively communicate the benefits of our educational programs to potential customers

  • Provide guidance, training, and mentorship to team members to ensure that they meet performance targets and deliver exceptional service

  • Monitor team performance and provide regular feedback and performance evaluations

Qualifications and Work Experience:

  • Bachelor's degree in any field

  • 5 years of experience in telesales/customer support

  • Excellent verbal, written, and interpersonal communication skills

Behavioral Competencies:

  • Strong organizational skills and attention to detail

  • Customer oriented with a dedication to delivering exceptional service

  • Strong analytical and problem-solving skills

  • Ability to thrive in a fast-paced and dynamic environment

  • Result-oriented mindset with a focus on achieving performance goals

  • Proficiency in multitasking and effective task prioritization