Product Knowledge Trainer

Egypt Full time Customer Success In-office

We are looking to hire a Product Knowledge Trainer to join us in our mission to educate the world. The successful candidate shall be responsible for preparing, conducting, and evaluating training programs in a way that makes them interesting and useful to our clients to ensure that they fully understand our products and to help them in the process of digital transformation.


  • Coordinating and conducting the clients’ onboarding training sessions to make sure that the client fully understands the company’s products and services
  • Providing detailed walk-throughs for the clients and assisting them in their first use of the products and services to ensure the clients’ complete understanding and the highest efficiency of usage
  • Recording the clients’ requests, feedback, and questions and communicating them with the Customer Success and Sales Teams for coordination and customer satisfaction
  • Collaborating with the Customer Success and Sales Teams to understand and identify the needs and goals of new clients
  • Supporting the ongoing learning and development process of customers by serving as an education technology expert
  • Utilizing a variety of training tools, including guide videos, guide manuals, and product tours to enhance the learning experience
  • Keeping training programs up to the market updates, vibrant, and entertaining to maintain the trainees’ engagement

Qualifications and Work Experience

  • Bachelor’s degree in any relevant field
  • 1+ years of proven experience as a trainer
  • Good understanding of effective teaching methodologies and tools
  • Proficiency in MS Office, especially PowerPoint
  • Knowledge of e-learning software is an asset
  • Proficiency in English and Arabic

Behavioral Competencies

  • Compelling public speaker
  • Exceptional verbal and written communication skills
  • Ability to engage trainees in discussions during educational sessions
  • Excellent organizational and presentation skills
  • Strong time management skills as well as the ability to multitask
  • Good problem-solving and decision-making skills

Work Conditions

  • This position includes traveling to other governorates