Student Support Specialist

Responsibilities 

• Engage with potential students through phone calls to provide information, answer questions, and facilitate their enrollment in Nagwa's educational programs, handle inbound leads, and follow up with outbound inquiries to increase student registration.

• Conduct analysis of customer databases to identify new opportunities and growth strategies for student enrollment and leverage data-driven insights to optimize Nagwa's outreach.

• Develop and nurture strong long-term relationships with Nagwa’s students to ensure a positive customer experience, promote customer loyalty, and increase the likelihood of future sales.

• Lead the upselling of additional opportunities to customers, where possible, to enhance their learning experience and increase revenue.

• Answer students’ inquiries and provide prompt and professional customer service to ensure maximum customer satisfaction.

• Maintain complete documentation and financial records for all student-related activities.

• Understand Nagwa's marketing and promotional campaigns and communicate the benefits of our programs to potential customers.

Qualifications & Work Experience 

• Bachelor's degree in any field

• Previous sales/customer support experience is preferred but not required

• Excellent verbal, written, and interpersonal communication skills

Behavioural Competencies 

• Strong organizational skills and attention to detail

• Customer-oriented

• Strong analytical and problem-solving skills

• Ability to work in a fast-paced and dynamic environment

• Result-oriented mindset

• Ability to multitask and prioritize tasks effectively